Recently, a notable incident surfaced online involving a two-day-old Tata Safari facelift whose interior was entirely dismantled due to electrical short-circuiting, causing significant issues for the SUV’s owner. The distressing situation unfolded at a dealership in Hyderabad, where the owner sought assistance to address the extensive problems encountered with his vehicle. However, the owner has since revealed that the dealership took responsibility for their error by offering a full refund for the car, bringing a sense of relief and resolution to the matter.
Expressing his gratitude, the owner shared that Mr. Vijay Bhasker Raju, the CEO of Select Select Cars in Chandanagar, Hyderabad, Telangana, played a pivotal role in understanding and addressing his plight. In a rare gesture, the dealership agreed to refund the entire amount, demonstrating a commitment to customer satisfaction and service excellence. The owner also highlighted the supportive role of Mr. Saravana, Sr. General Manager – Service Operations, who displayed remarkable patience and assistance throughout the challenging situation, contributing to the eventual positive outcome.
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Despite initially feeling overwhelmed and distressed by the circumstances, the owner emphasized the importance of the dealership’s management in navigating towards a favorable resolution. He acknowledged that while the situation seemed dire at times, the cooperative efforts of the dealership personnel, particularly Mr. Raju and Mr. Saravana, led to a satisfactory outcome. The owner’s experience underscores the significance of effective customer service and proactive resolution of issues, ultimately restoring confidence in the dealership and its commitment to customer satisfaction.