Carmelita Fernandes, the owner of a Tata Nexon EV, recently shares a distressing experience she had with her vehicle.
Tata Motors currently holds the leading position in the Indian market for passenger electric vehicles, boasting a market share of over 80 percent. The Tata Nexon EV, their top-selling zero-emission model, has received positive feedback, along with the Tigor EV and Tiago EV.
However, despite the increasing popularity of electric vehicles, there have been multiple instances of issues being reported online. According to Fernandes, she encountered significant problems during two road trips from Mumbai to Pune with her electric SUV. The lithium-ion battery pack had to be completely replaced by the dealer on the first occasion.
Nightmarish experience @TataMotors_Cars on my 2 trips to Pune fm BOM. 1st time battery issue (replaced by @RudraMotors). 2nd time Tata charging stns at Food Mall & Turbhe didnt work! ZConnect Support doesn't support. Tata Toll Free 18008332233 doesn't work. Pls take my car back! pic.twitter.com/i8JaZmtIDO
— Carmelita Fernandes (@SocialCarmelita) May 14, 2023
On the second occasion, she expressed her dissatisfaction with the functionality of the charging stations at Tata’s Food Mall and Turbhe, stating that they were non-functional, as was the ZConnect support. She attempted to seek assistance by contacting the Tata toll-free number, 18008332233, but it proved unhelpful. Growing increasingly frustrated, she took to Twitter to voice her desire for Tata to retrieve her car.
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When it comes to long-distance travel, there are only a few cars available that provide a sufficient battery range. However, these cars tend to be expensive due to their larger battery packs, making them inaccessible to the majority of people. As a result, budget-conscious new car buyers have limited options and are often compelled to choose CNG cars, as there are only a few diesel engines available in their price range.