In India, there has been a concerning increase in vehicle fire incidents, with both electric and internal combustion engine (ICE) vehicles affected. Recently, a Mahindra Thar SUV in Haryana, just months old, caught fire, leaving the owner in a dilemma. The owner, who purchased the car last December, noticed a burnt smell after driving for extended periods and reported it during the first service. However, despite assurances from the service center that the issue was resolved, the problem persisted.
During a trip to attend a wedding, the owner detected a burning smell while parking the car. Shortly after, the vehicle burst into flames, resulting in complete destruction. Despite informing the insurance company and the dealership, the owner faced setbacks. The insurance company rejected the claim due to the presence of an aftermarket rear parking camera, even though it was installed by the dealership. The dealership, after an inspection, denied any manufacturing defect, leaving the owner stranded with a charred vehicle and unresolved issues.
The owner, now burdened with EMIs for a car that’s no longer usable, finds himself in a difficult situation. The lack of thorough inspection by the service center upon initial complaints might have prevented the tragic incident. It’s essential for both the manufacturer and insurance company to step in and provide a resolution for the affected customer, addressing the concerns raised and ensuring such incidents are prevented in the future.