Over the past seven months, a customer who purchased a Tata Harrier from a Tata dealership in Lucknow has encountered numerous issues with the new SUV, despite visiting the service center at least four times. The customer initially intended to buy a Tata Safari and had made the full payment of Rs 32 lakh upfront. However, when the dealership failed to deliver the Safari on the promised date and subsequently stopped responding to his calls, the customer, in need of a vehicle, accepted a top-end Harrier automatic Dark Edition as a substitute.
Since taking delivery, the customer has experienced persistent problems with the Harrier. Initially, he noticed issues such as a leaking sunroof, malfunctioning power window buttons, and loose panels, which the dealership assured would be fixed. Despite the service center’s claims of resolving these issues, including supposedly replacing the sunroof, the customer found that the fixes were inadequate, with the sunroof leak merely patched with gum. Mechanical problems soon followed, with the SUV breaking down multiple times, emitting smoke from the bonnet, and displaying persistent tire pressure warnings.
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As the months passed, the issues worsened, with the Harrier’s instrument cluster and speed display failing, difficulties in shifting gears, and significant vibrations. The most recent incident involved the vehicle’s system failing to respond and the engine not starting at a petrol pump. Despite approaching both the dealership and the manufacturer multiple times, the customer has yet to receive a satisfactory resolution. It is evident that the customer was given a defective vehicle, and the dealership’s inadequate response has left him stranded. The situation demands immediate attention from the manufacturer to provide a proper solution, potentially including a replacement vehicle.